Recently I participated in a workshop organized by the Suisse Romande chapter of the International Coaching Federation. The workshop entitled ‘The Coach as secure base: the foundation for building trust’ was presented by Professor George Kohlrieser of IMD in Lausanne. My initial intention in writing about this was to summarize and communicate the learning I took away from the workshop. However, I have also chosen to write about communication and presentation skills, both of which are development areas for many of my clients.
George Kohlrieser is the consummate professional when engaging an audience and getting his message across. Due to factors beyond his control he was a little late for the event. After a day’s work which finished with him giving a presentation to 500 senior executives (a last minute request) one could forgive him (and us) for being a little jaded. However he launched into his presentation with a few self-deprecatory and funny remarks which had the workshop participants laughing uproariously and soon we were almost eating out of his hand.
The enthusiasm and passion George has for his subject were palpable. He has a background in clinical psychology and, in addition to his work on leadership development at IMD, he is frequently involved in hostage negotiations around the world. One might of thought that this was the first time he had given this particular presentation given the energy and freshness he brought to his delivery, but I am guessing he has given the core of the content many times.
This leads to a key requirement that many presenters forget. What will interest the audience in what I have to say, and/or how can the audience use the information imparted practically? Frequently, presenters try to deliver exactly the same message to many different audiences and consequently there is a discrepancy between the message delivered and the message received. George remained faithful to the context and the professional interests of the majority of his audience, i.e. professional coaches. I would bet that every participant in this event could take some learning away and use it the next day in his or her work.
To call it a presentation would be misleading. It was a highly interactive experience with frequent demands on the participants to respond to challenging questions thrown at them, or to interact with fellow participants to try out some technique, and/or engage in a role play.
Throughout, George gave the impression that he could learn at least as much from us as we could learn from him. He listened actively to all questions and comments, asking clarifying questions or recapping what he had understood when necessary to ensure he could respond accurately. In this way he built rapport and trust with every participant.
His discourse included a mix of professional and personal anecdotes which always adds to the interest and understanding of participants. I certainly felt that I was gaining an insight into the man, both professionally and personally. His description of his first involvement in a hostage taking, during which a man held a pair of scissors to George’s throat, threatening to kill him, had me on the edge of my seat. Happily he was able to bring the situation to a satisfactory conclusion with the man deciding to give himself up to the waiting policemen, and thanking George for helping him see a better way out of the situation.
George did have a PowerPoint presentation but I only remember seeing a few slides which he used when he felt they could add value to the learning, and he certainly did not need the slides as a prop. He used several quotations to highlight points or to stimulate thinking. What was helpful about the slides was that each participant received a hardcopy at the end.
Finally, ever available and gracious although by now it was after 10 p.m., George took questions, signed copies of his latest book Hostage at the Table and wrote a personal and individual message for each person.
If you get the opportunity to participate in a workshop animated by Professor George Kohlrieser TAKE IT. If you have a personal or professional interest in coaching, I recommend that you attend a monthly meeting of the ICF.